What's Included
Every new customer receives a complimentary 24-hour test access to our CCCam services. This allows you to test compatibility with your receiver (Dreambox, VU+, etc.) and evaluate service quality before making a purchase.
How to Request
Simply contact our support team with your receiver model and preferred test package. We'll provide you with a temporary C-line for testing purposes within 2 hours during business hours.
Coverage Period
We offer a 30-day money-back guarantee on all subscription plans. If you're not completely satisfied with our service quality, stability, or performance, you can request a full refund within 30 days of your initial purchase.
Refund Process
To request a refund, contact our support team with your order details and reason for the refund. Our team will work with you to resolve any issues first. If resolution isn't possible, we'll process your refund within 1-3 business days.
Uptime Guarantee
We guarantee 99.5% service uptime on our CCCam servers. If we fail to meet this standard in any given month, eligible customers may receive service credits or extended subscription periods.
Support Commitment
We provide ongoing technical support throughout your subscription period. Configuration assistance, troubleshooting, and updates are included at no additional cost.
Step 1: Contact Support
Email our support team at info@mycccam.eu with your order number, account details, and detailed explanation of the issue you're experiencing.
Step 2: Troubleshooting
Our technical team will work with you to identify and resolve any issues. Most problems can be solved through proper configuration or server adjustments.
Step 3: Refund Processing
If the issue cannot be resolved, we'll initiate the refund process. Refunds are processed back to the original payment method within 1-3 business days.
For refund requests, warranty claims, or questions about our policies:
Email: info@mycccam.eu
Refunds: info@mycccam.eu
Hours: Monday-Friday, 9:00 AM - 6:00 PM CET